ISLAMABAD, Sep 26 (APP): Responding to a large number of complaints regarding mal-administration of the Federal Agencies performing duties at the Islamabad new airport, a Wafaqi Mohtasib’s Inspection Team visited the Airport, on the directives of Wafaqi Mohtasib Mr. Ejaz Ahmad Qureshi, here today. The Inspection Team was headed by Senior Advisor, Wafaqi Mohtasib Secretariat, Syed Asif Shah.
Members of the team interacted with the passengers, listened to their complaints and passed on the spot instructions to the administration for their immediate redressal, said in a Press Release issued here on Thursday.
The team included Grievance Commissioner for Overseas Pakistanis, Deputy Advisor (Implementation), WMS and Consultant (Media), WMS. The team visited the national and international lounges, luggage area, the CIP Lounge besides the immigration counter and the counters of other agencies performing duty at the airport and obtained firsthand knowledge of the problems being faced by the passengers.
It was found that a large number of complaints by the passengers were related to delays in immigration, unwarranted meddling and high-handed attitude of the FIA, ASF and Custom officials posted there, whereas the incoming passengers complained of loss and late delivery of the luggage.
Earlier, the Inspection Team reviewed the status of implementation of the recommendations made by such teams during their previous visits. It may be recalled that the inspections teams during their previous visits had instructed the authorities concerned to merge the desks of ANF, ASF and Customs and to place CCTV cameras on the search desks manned by the Custom authorities in addition to placing English and Urdu bill boards on all counters for the general information of the passengers alongwith their continuous screening on the television sets there.
The team was informed that the airport authorities have already implemented those instructions and also provided E-protector stamp there. Later, the team also visited the One Window Facilitation Desk set up under the directions of the Wafaqi Mohtasib for facilitating the Overseas Pakistanis. The Team also held a meeting with the local heads of the agencies concerned at the airport wherein the problems and difficulties of the Overseas Pakistanis with particular reference to their homeland visits came under discussion and instructed the authorities concerned to take steps for their timely redressal. It was also briefed on the problems being confronted by the officials of the government agencies concerned.
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